Right of withdrawal
All purchases by our web site are regulated by Italian and EU legislation and rules regarding the Consumer Protection in Remote Contracts. The Remote Contracts legislation establishes rules for suppliers and provides some protection for consumers who enter into contracts for goods and services where the parties are not together in person when the contract is made. The relevance of the mentioned rules is in the right for the Purchaser to cancel the remote contract. Who is affected by the legislation? This legislation allows that the revocation on an order may be applied only by natural persons (consumers) who buy goods or services primarily for personal, family or household use and not for their commercial activity. Therefore the right of revocation cannot be exercised by juridical persons and natural persons who are acting for commercial purposes. Cancelling the contract: the consumer may cancel the remote contract until 10 days from the receipt of goods returning them to the supplier. It will refund to the Buyer within 30 days from the date of cancellation the money paid under contract for returned goods. Exemptions:: these will apply unless the consumer and supplier agree otherwise. These exemptions cover, for instance, all those goods handed to the purchaser directly in Infordata Sistemi’s premises, audiovisual products or software applications delivered sealed and opened by the customer, goods made to the consumer's specifications and perishable goods. How to cancel the contract: before you contact Infordata Sistemi’s Customer Service will be convenient to collect the following documents and data: Now you may contact Infordata Sistemi’s Customer Service notifying that you want cancel an order. It will inform you about the procedure to be adopted, it will open the Order Revocation File and will grant the authorisation for goods return. How do you return goods to Infordata Sistemi: after you received the Infordata Sistemi’s authorisation to return the goods you must package carefully them in order to avoid possible damages during the transport. The products must be returned in original package without any writing over and complete with all belonging accessories, documentation and any other item you received from Infordata Sistemi. Infordata Sistemi reserves the right to reject the goods received incomplete, damaged or not accordingly with the above mentioned procedure. The goods shall be delivered to the Buyers own risk an expenses to the address indicated by Infordata Sistemi’s Customer Service. Infordata Sistemi suggests you to insure the transport against possible damages or loss. On every forwarded package the Buyer must apply in visible position the number and year of the relative order. Infordata Sistemi will not accept returns of goods without this data and they will be returned to the sender at its own expenses. Infordata Sistemi suggests you to choose a forwarder with traceability option. Infordata Sistemi will not refund goods from cancelled order if they will be not returned to it. The refund term for returned goods: Infordata Sistemi will execute the bank transfer to the Buyer of the amount corresponding to the invoice price of returned goods within 30 days from the receipt of them. This amount will not contain the forwarding costs.. Note: Infordata Sistemi reserves the right to reject the goods received without original packaging, accessories, documentation or any other item delivered to the Buyer or goods received without the activation of the above described order cancellation procedure through Infordata Sistemi’s Customer Service. In those cases the goods will be returned to the sender at its own expenses.
The procedure provides: to send to Infordata Sistemi a written notice by fax or letter with your declaration that you want exercise the right to cancel the order specifying all previously mentioned data (order no., invoice no., customer code, item no, bank account data).